***Please be aware this position has the flexibility to be based at any of our depots***

Group Service Manager – Full Time

Want to make more of your career?

Do you have the energy, skills, passion and enthusiasm and want to make the very best use of them?
Then we’d like to hear from you.

Join our journey. Share our vision. Secure your future working for one of the most committed Agricultural Machinery Dealers in the UK

What we’re looking for:
We’re looking for a dynamic individual who is friendly, approachable and has an engaging personality, with a passion for the work they do and interacts well with both customers and staff members.


Under the management of our Aftersales Director, you will be responsible for working with our Aftersales Managers and their teams in supporting our agricultural and groundcare customers.  We are looking for an individual to develop customer support through a professional, understanding and empowering approach.

You will be involved in the employment processes of new staff.  Produce training and development plans for new and existing staff.   Ensuring staff reviews are actioned in a timely manner to track staff development and guide their future progression.

A key part of the company’s success has been from our apprenticeship programme.  You will take the lead in this programme, empowering our staff for the future.

We are looking for an individual that will understand the workings of a busy service department that carries out onsite and in depot repairs.   You will overview the current and future workload from a group level to maximise utilisation and efficiency of staff and system processes.  You will interact with manufacturers to ensure that their involvement in required situations is carried out

Working with a team of service managers you will be customer facing, ensuring that customer issues are dealt with in a professional and timely manner.

You will work with the Aftersales director to review and develop aftersales operations through technology, people and processes to adapt for the future.

Working with Service Managers, Warranty Managers and Administrators you will take the lead to ensure that work in progress is managed within company guidelines.  Give support and help, to ensure that timely processes and recovery rates are adhered to and improved. 

Ideal experience:

Ideally you will have previous agricultural experience, in a service controller / manager type role, with an eye for detail and enjoy working to a process.  Some technical knowledge and understanding would be an advantage.

Leading a team that works across different sites with different operational dynamics.


  • A driving licence
  • Ability to process workload with a high attention to detail and accuracy
  • Self motivated, enthusiastic and proactive
  • Excellent organisational and time management skills
  • Working to deadlines
  • Effective communication skills both verbal and written
  • Good IT skills with an understanding of Excel


Core working hours Monday – Friday 8am – 5pm.


  • Holiday: 22 days rising to 24 days with service, plus bank holidays
  • Workplace pension (5% employer contribution)
  • Life assurance (3x basic salary)
  • Staff discount
  • Company Vehicle
  • Company phone and laptop
  • Company workwear.

Please apply by sending your full CV to: Amy Holmes e-mail careers@peck.co.uk or post to G & J Peck Ltd, 90 Lancaster Way Business Park, Ely, Cambs, CB6 3NX