G & J Peck Limited has been selling new and used quality agricultural machinery since 1846 and today operates with the following five trading divisions.


Visit our Country Store website at www.shopatpeck.co.uk or our Facebook page Shop at Pecks for our latest offers

If you wish to have a secure future working for one of the most committed Agricultural Machinery Dealers in the UK, please apply by sending your full CV to: Emily Clark e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.
or post to 
G & J Peck Ltd, 90 Lancaster Way Business Park, Ely, Cambs, CB6 3NX


Current Vacancies:
Agricultural Parts Advisor - Ely Depot
Assistant Service Manager - Dereham Depot
Warranty Administrator- Dereham Depot
Aftersales Administrator - Dereham Depot
Agricultural Parts Advisor -  Dereham Depot
Agricultural Service Manager - Ely Depot
Service Engineer, Ramsey Depot - New Holland

Agricultural Service Coordinator, Ely Depot


 

Agricultural Parts Advisor -  Ely Depot

Reporting to the Parts Manager, you will be responsible for carrying out day to day activities required within our busy parts department.  Delivering outstanding customer service to all external and internal customers.  You will be required to identify required parts and services, pick parts from stock and place orders with suppliers to meet customer expectations.

  • Identify and supply parts for customers via phone calls, emails and face to face
  • Work with interal Service Engineers to supply required parts
  • Place orders with suppliers using IT based systems
  • Receive in goods to ensure correct quantity and quality and process to relevant location
  • Keep good housekeeping in all areas keeping clean and clear, stocking showroom
  • Follow up on shortages and keep customers updated
  • Carry out marketing plans and follow up on quotes to customers
  • Assist with stock taking

The ideal Agricultural Parts Advisor will have;

  • Excellent people skills and enjoy working with the general public
  • Ability to upsell
  • Enjoy working in a busy atmosphere and can cope under pressure during busy periods
  • Good communication skills: face-to-face, letter, email and fax
  • General computer skills and familiarity with email and internet use
  • Excellent numeracy and literacy skills
  • Proficient IT user – you will be required to use online parts systems
  • Attention to detail and accuracy with numbers, handling of cash, cheque and card payments
  • A team player – capable of working alone and as part of a team
  • Able to use own initiative

Summary Information

  • 44 hours per week - Hours: 8:00 – 17:30 Monday to Friday and 2 out of 3 Saturdays, latest finish 13.30
    with addition hours required to meet seasonal demands
  • Competitive salary to be discussed at interview
  • 20 days annual leave
  • Workplace pension
  • Staff discounts

Due to continued expansion of our Dereham operation we have these opportunities:

Assistant Service Manager - Dereham Depot

The Role: Reporting to the Service Manager, you will be responsible for managing and organising the daily activities of a team of engineers.  You will be organising and planning the daily activity of the engineers to meet customer requirement for attending on site and in depot activities.  You will be required to keep the customer informed of updates on work being carried out and supporting the engineer in resolution of work. You will be required to operate to maximise efficiency and utilisation to operate a profitable department. You will work with other internal departments in order to ensure that high levels of customer satisfaction are upheld. 

You will be responsible for managing and organising out of hours callouts when required and covering for the Service Manager in their absence. The role is subject to seasonal demands. Other duties include: 

  • Resolving issues that arise regarding customer orders, engineer visits etc, avoiding escalation where possible.
  • Processing engineers’ job cards to create and invoice to the end user using IT based systems and technology.
  • Using dealer management systems and Excel to operate daily activities.
  • Being flexible with daily activities and working as a team.
  • Managing customers’ expectations whilst delivering excellent customer service.
  • Self-motivated to priorities activities.
  • Dealing with customer queries and issues.
  • Handle confidential and sensitive matters with discretion and in line with company procedures.
  • Operate within the remits of company policies and procedures.

Ideal Experience: You will have previous experience either in agricultural engineering, plant engineering, supervising, commercial trucks, automotive industry or service controller roles within mechanical engineering.  Knowledge of the agricultural industry would be an advantage.  If you are looking to progress and develop a role from a service engineer.

Required Skills

  • Knowledge and understanding of IT, confidence using Microsoft office programmes to include, Word and Excel. 
  • Ability to learn and to use customer management systems (IBCOS Gold knowledge would be an advantage).
  • Multitask and work in a busy environment.
  • Adapt to changing workload and be flexible to suit department needs.
  • Self-motivation to work within a team.
  • Confidence to communicate and deal with customers, manufacturers and staff in a professional manner face to face, on the telephone, via emails or letters.

Summary Information

  • 8 am to 5.30 pm Monday – Friday (with additional hours to suit the running of the department including Saturdays and seasonal demands) Salary based
  • 20 days pro-rata annual Leave
  • Company mobile phone
  • Workplace pension
  • Staff discount

Warranty Administrator- Dereham Depot

The Role: Reporting to the Aftersales Director, you will be submitting claims on to warranty systems by converting information from engineers’ job cards, paper based and digital to suit the requirement of the manufacturer to ensure maximum recovery of claim on first time submission.  Using our dealer management system to monitor, process and achieve a high recovery rate.  You will be responsible for challenging claim decisions in line with company guidelines and procedures.  You will interact with other staff to achieve efficient processing of claims and queries.

Other duties will include:

  • Using dealer management systems and Excel to operate daily activities.
  • Being flexible with daily activities and working as a team.
  • Self-motivated to priorities activities.
  • Handle confidential and sensitive matters with discretion and in line with company procedures.
  • Operate within the remits of company policies and procedures.
  • You will share the responsibility for answering incoming calls and ensuring they are directed to the relevant department. 
  • You will also provide cover to other administration roles for annual leave and sickness.
  • Be active in improving activities to support better recovery rates.

Ideal Experience:  You will have previous experience either in agricultural engineering, plant engineering, supervising, commercial trucks, automotive industry or warranty administration roles within mechanical engineering.  Knowledge of the agricultural industry would be an advantage. 

Required Skills:

  • Knowledge and understanding of IT, confidence using Microsoft Office programmes to include, Word and Excel
  • Ability to learn and to use customer management systems (IBCOS Gold knowledge would be an advantage).
  • Able to multitask and work in a busy environment.
  • Adaptability to changing workload and be flexible to suit department needs.
  • Self-motivation working within a team.
  • Confidence to communicate and deal with manufacturers and staff in a professional manner face to face, on the telephone, via email.

Summary Information

  • Hours: 8:00 – 17:00 Monday to Friday
  • Competitive salary to be discussed at interview
  • 20 days annual leave
  • Company mobile phone
  • Workplace pension
  • Staff discounts

Aftersales Administrator - Dereham Depot

The Role: Reporting to the Service Manager, you will be responsible for processing engineers’ digital job cards to a high standard for vetting, processing and invoicing jobs.  Loading and processing engineers’ time clocking’s allocating to jobs. Working with staff to drive improvement to the quality of job cards and process. This will include internal, external and warranty types of invoice.  You will carry out other administration duties such as answering incoming calls, dealing with customer enquirers, preparing estimates and supporting the Service Manager in their daily activities.

Other duties will include:

  • Using dealer management systems and Excel to operate daily activities.
  • Being flexible with daily activities and working as a team.
  • Self-motivated to prioritise activities.
  • Handle confidential and sensitive matters with discretion and in line with company procedures.
  • Operate within the remits of company policies and procedures.
  • You will share the responsibility for answering incoming calls and ensuring they are directed to the relevant department. 
  • You will also provide cover to other administration roles for annual leave and sickness.
  • Be active in improving activities to support better recovery rates.
  • Follow and implement company policy and procedures.

Ideal Experience:  You will have previous experience either in agricultural engineering, plant engineering, supervising, commercial trucks, automotive industry or service controller roles within mechanical engineering.  Knowledge of the agricultural industry would be an advantage. 

Required Skills:

  • Knowledge and understanding of IT, confidence using Microsoft Office programmes to include, Word and Excel. 
  • Ability to learn and to use customer management systems (IBCOS Gold knowledge would be an advantage).
  • Have a flexible approach and be able to multitask and work in a busy environment.
  • Adapt to changing workload and be flexible to suit department needs.
  • Self-motivated working within a team.
  • Confidence to communicate and deal with customers, manufacturers and staff in a professional manner face to face, on the telephone, via email.

Summary Information

  • Hours: 8:00 – 17:00 Monday to Friday
  • Competitive salary to be discussed at interview
  • 20 days annual leave
  • Workplace pension
  • Staff discounts

Agricultural Parts Advisor -  Dereham Depot

Due to expansion of our Dereham depot Pecks are looking for another colleague to join the Part team, reporting to the Parts Manager, you will be responsible for carrying out day to day activities required within our busy parts department.  Delivering outstanding customer service to all external and internal customers.  You will be required to identify required parts and services, pick parts from stock and place orders with suppliers to meet customer expectations.

  • Identify and supply parts for customers via phone calls, emails and face to face
  • Work with interal Service Engineers to supply required parts
  • Place orders with suppliers using IT based systems
  • Receive in goods to ensure correct quantity and quality and process to relevant location
  • Keep good housekeeping in all areas keeping clean and clear, stocking showroom
  • Follow up on shortages and keep customers updated
  • Carry out marketing plans and follow up on quotes to customers
  • Assist with stock taking

The ideal Agricultural Parts Advisor will have;

  • Excellent people skills and enjoy working with the general public
  • Ability to upsell
  • Enjoy working in a busy atmosphere and can cope under pressure during busy periods
  • Good communication skills: face-to-face, letter, email and fax
  • General computer skills and familiarity with email and internet use
  • Excellent numeracy and literacy skills
  • Proficient IT user – you will be required to use online parts systems
  • Attention to detail and accuracy with numbers, handling of cash, cheque and card payments
  • A team player – capable of working alone and as part of a team
  • Able to use own initiative

Summary Information

  • 44 hours per week - Hours: 8:00 – 17:30 Monday to Friday and 8:00-12:00 Saturday
    with addition hours required to meet seasonal demands
  • Competitive salary to be discussed at interview
  • 20 days annual leave
  • Workplace pension
  • Staff discounts

 

Agricultural Service Manager - Ely Depot

The successful applicant would be responsible for the day-to-day running of the entire Service department at our Ely depot.

The Role: As an Agricultural Service Manager you will be responsible for the organising of a team of skilled technicians on a range of Agriculture machinery such as Telehandlers, Tractors, Harvesters and other agricultural machinery, working with other internal departments in order to ensure that high levels of customer satisfaction are upheld.  You will be responsible for managing and organising out of hours callout when required.

As well as leading the team of Engineers, you will liaise between customers and technicians to ensure jobs are completed to time frames. A large part of this role will be understanding and managing customers’ expectations whilst delivering excellent customer service.  

The Candidate: The successful candidate will ideally come from a Technician / Engineering background, but more importantly it is essential you have a good knowledge and understanding of the agriculture industry and equipment. You must have excellent organisational and time management skills, have great written and spoken communication skills and also the ability to lead a team of Engineers. Candidates must live within commutable distance to Ely.

Key Experience and Characteristics preferred for the Agricultural Service Manager role:

  • Must have knowledge and understanding of agriculture, construction or plant hire industry and associated equipment.
  • Ability to understand needs and pressures of farmers and agricultural industry is essential.
  • Ideally have a background as Technician or Engineer on agriculture, construction or plant machinery.
  • Must be great communicator who can lead a team.
  • Ability to meet deadlines and work well under pressure is essential.

Summary Information:

  • Hours: 8:00 – 17:30 Monday to Friday and 8:00-12:00 Saturday
    with addition hours required to meet seasonal demands
  • Competitive salary to be discussed at interview
  • 20 days annual leave
  • Workplace pension
  • Staff discounts

Service Engineer, Ramsey Depot - New Holland 

This position would suit an experienced engineer who wishes to be involved in market leading equipment and willing to work as part of a committed service team. 

The Role: To prepare, service, diagnose, repair and maintain a range of agricultural machinery sold by the company, also performing other duties requested by management.  Working at the depot or at a customer’s site.  Undertake manufacturer’s training courses on-line and off-site. Work to main dealer working principals following correct procedures to achieve quality and efficiency.  To deliver industry leading support to our customers.  You may be required to respond to out-of-hours call outs and work overtime.

Ideal Experience
Experience within the agricultural industry would be an advantage but not essential as training is provided.  Truck and commercial service engineering experience is transferable.

  • Knowledge of agricultural machinery or transferable skills
  • Ability to diagnose technical hydraulic and electrical faults
  • Use IT system to diagnose faults and file reports to manufacturers
  • Complete job cards to high level of detail and accuracy
  • Able to work alone using your own initiative and as part of a team
  • Can do attitude to resolve issues
  • Follow the company’s health and safety policy and procedures always
  • Full driver’s licence, B + E category would be an advantage.
  • Confident communication skills to internal and external contacts

Working Hours
39 hours per week Monday to Friday plus overtime to meet seasonal demands and out of hours calls.
Saturday morning working will be required paid at overtime rate.

Benefits

  • Company computer
  • Company mobile phone
  • Workplace pension
  • Staff discount

 Agricultural Service Coordinator, Ely Depot

The successful applicant would assist in the efficient running of the service department Ely, reporting to the Service Manager.

The Role: As Agricultural Service Coordinator you will be responsible for the organising the daily activities of a team of technicians on a range of Agriculture machinery such as Telehandlers, Tractors, Harvesters and other agricultural machinery, working with other internal departments in order to ensure that high levels of customer satisfaction are upheld.  You will be responsible for managing and organising out of hours callout when required.

As well as leading the team of Engineers, you will liaise between customers and technicians to ensure jobs are completed to time frames. A large part of this role will be understanding and managing customer's expectations whilst delivering excellent customer service.  You will work closely with the Service Manager.

The Candidate: The successful candidate for the Agricultural Service Controller role will ideally come from a Technician/Engineering/Warranty background, but more importantly it is essential you have a good knowledge and understanding of the agriculture industry and equipment. You must have excellent organisational and time management skills, have great written and spoken communication skills and also the ability to lead a team of Engineers. Candidates must live within commutable distance to Ely.

Key Experience / Characteristics preferred for the role:

  • Have knowledge and understanding of agriculture, construction or plant hire industry and associated equipment.
  • Ability to understand needs and pressures of farmers and agricultural industry essential.
  • Ideally have a background as Technician or Engineer on agriculture, construction or plant machinery.
  • Must be great communicator who can lead a team.
  • Ability to meet deadlines and work well under pressure essential.

Summary Information

  • Hours: 8:00 – 17:00 Monday to Friday (with additional hours to suit the running of the department including Saturdays and seasonal demands) Salary based with addition hours required to meet seasonal demands
  • Competitive salary to be discussed at interview
  • 20 days pro-rata annual leave
  • Workplace pension
  • Staff discount 

G & J Pecks are recruiting into the apprentice program starting September 2021. These agricultural service technician apprenticeships will be available at the Dereham, Mareham and Spalding depots. Please send applications to This email address is being protected from spambots. You need JavaScript enabled to view it. stating any relevant expereince and your nearest depot.
Further details on the JCB scheme can be found here


If you wish to have a secure future working for one of the most committed Agricultural Machine Dealers in the UK, please apply by sending your full CV to: Emily Clark, G & J Peck Ltd, 90 Lancaster Way Business Park, Ely, Cambs, CB6 3NX or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..   Details from Recruitment Agencies are not considered.

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