or post to G & J Peck Ltd, 90 Lancaster Way Business Park, Ely, Cambs, CB6 3NX
Agricultural Service Controller, Ely Depot
The successful applicant would undertake the day-to-day running of a group of engineers within the Service department at Ely, reporting to the Service Manager.
The Role: As an Agricultural Service Controller you will be responsible for the organising of a team of skilled technicians on a range of Agriculture machinery such as Telehandlers, Tractors, Harvesters and other agricultural machinery, working with other internal departments in order to ensure that high levels of customer satisfaction are upheld. You will be responsible for managing and organising out of hours callout when required.
As well as leading the team of Engineers, you will liaise between customers and technicians to ensure jobs are completed to time frames. A large part of this role will be understanding and managing customer's expectations whilst delivering excellent customer service. You will work closely with the Service manager.
The Candidate: The successful candidate for the Agricultural Service Controller role will ideally come from a Technician/Engineering/Warranty background, but more importantly it is essential you have a good knowledge and understanding of the agriculture industry and equipment. You must have excellent organisational and time management skills, have great written and spoken communication skills and also the ability to lead a team of Engineers. Candidates must live within commutable distance to Ely.
Key Experience / Characteristics preferred for the role:
- Have knowledge and understanding of agriculture, construction or plant hire industry and associated equipment.
- Ability to understand needs and pressures of farmers and agricultural industry essential.
- Ideally have a background as Technician or Engineer on agriculture, construction or plant machinery.
- Must be great communicator who can lead a team.
- Ability to meet deadlines and work well under pressure essential.
- Hours: 8:00 – 17:30 Monday to Friday and 8:00-12:00 Saturdays
with addition hours required to meet seasonal demands
- Competitive salary to be discussed at interview
- 20 days annual leave
- Workplace pension
Qualified Service Engineer, Ramsey Depot
This position would suit an experienced Engineer who wishes to be involved in Market Leading equipment and willing to work as part of a committed service team.
The Role: - Reporting directly to the Service Manager, your role will be to prepare, repair and maintain a range of Agricultural machinery sold by the company dependant on depot franchises, also performing other duties requested by management. Working at the depot or at a customer’s site. Undertake manufacturer’s training courses on-line and off-site. Work to main dealer working principals following correct procedures to achieve quality and efficiency. To deliver industry leading support to our customers. You may be required to respond to out-of-hours call outs and work overtime.
Experience within the agricultural industry would be an advantage
Knowledge of agricultural machinery or transferable skills
Ability to diagnose technical hydraulic and electrical faults
Use IT system to diagnose faults and file reports to manufacturers
Complete job cards to high level of detail and accuracy
Able to work alone using your own initiative and as part of a team
Can do attitude to resolve issues
Follow the company’s health and safety policy and procedures always
Full driver’s licence, B + E category would be an advantage.
Confident Communication skills to internal and external contacts
If you wish to have a secure future working for one of the most committed Agricultural Machine Dealers in the UK, please apply by sending your full CV to: