Reporting to the Parts Manager, you will be responsible for carrying out day to day activities required within our busy parts department. Delivering outstanding customer service to all external and internal customers. You will be required to identify required parts and services, pick parts from stock and place orders with suppliers to meet customer expectations.
- Identify and supply parts for customers via phone calls, emails and face to face
- Work with interal Service Engineers to supply required parts
- Place orders with suppliers using IT based systems
- Receive in goods to ensure correct quantity and quality and process to relevant location
- Keep good housekeeping in all areas keeping clean and clear, stocking showroom
- Follow up on shortages and keep customers updated
- Carry out marketing plans and follow up on quotes to customers
- Assist with stock taking
The ideal Agricultural Parts Advisor will have;
- Excellent people skills and enjoy working with the general public
- Ability to upsell
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Good communication skills: face-to-face, letter, email and fax
- General computer skills and familiarity with email and internet use
- Excellent numeracy and literacy skills
- Proficient IT user – you will be required to use online parts systems
- Attention to detail and accuracy with numbers, handling of cash, cheque and card payments
- A team player – capable of working alone and as part of a team
- Able to use own initiative
Summary Information
- 44 hours per week – Hours: 8:00 – 17:30 Monday to Friday and 8:00 – 12:00 Saturday
with addition hours required to meet seasonal demands - Competitive salary to be discussed at interview
- 22 days annual leave
- Company pension
- Staff discounts
- Company profit-share scheme
- Additional hours paid at overtime rate