Reporting to the Service Manager, you will be responsible for processing engineer’s digital job cards to a high standard for vetting, processing and invoicing.  Loading and processing engineers’ time clocking’s to jobs. Working with staff to drive improvement to the quality of job cards and process. This will include internal, external and warranty types of invoices.  You will carry out other administration duties such as answering incoming calls, dealing with customer enquiries, preparing estimates and supporting the Service Managers in their daily activities.  You will also provide support to the Warranty manager with claim processing.
 
Other duties will include:

  • You will provide holiday and sickness cover for other administration roles within the company.

 
Ideal Experience:

You will have previous experience either in agricultural engineering, plant engineering, supervising, commercial trucks, automotive industry or service controller roles within mechanical engineering.  Knowledge of the agricultural industry would be an advantage.
 
Required Skills:

  • Knowledge and understanding of IT, confidence using Microsoft Office programmes to include, Word and Excel.
  • Ability to learn and to use customer management systems (IBCOS Gold knowledge would be an advantage).
  • Have a flexible approach and be able to multitask and work in a busy environment.
  • Adapt to changing workload and be flexible to suit department needs.
  • Self-motivated and able to work within a team.
  • Confidence to communicate and deal with customers, manufacturers and staff in a professional manner face to face, on the telephone, via email.
  • Follow and implement company policy and procedures.

Summary Information

  • Hours: 8:00 – 17:00 Monday to Friday with an hour unpaid lunch
  • Competitive salary to be discussed at interview
  • 20 days annual leave
  • Workplace pension
  • Staff discounts